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Infrastructure plays a key role in a SaaS solution. If there is downtime, you would not be able to access the platform. So, you should pay good attention to the program’s infrastructure when considering SaaS providers.
Many enterprises fail to ask their shortlisted SaaS vendors questions about disaster recovery, service level agreements (SLAs), and security. These are key infrastructure features that need careful consideration when considering a vendor.
SaaS is easy to subscribe to. All you need to do is go the website and buy a suitable package for the required number of users. For this reason, many firms pay attention only to the rate of the software and not to infrastructure considerations. They may also think that in-depth evaluation is not needed since it is so easy to get started quickly.
But you need to be prepared for situations as such as the SaaS vendor going out of business or their website going down. You need to have contingency procedures in place to face these situations to make sure they do not have a harmful impact on your business. It is simple to subscribe to a SaaS solution, but think about the impact on your enterprise if the platform is withdrawn by the vendor.